Shipping policy
Order Processing
All orders are processed within 1–3 business days after receiving your order confirmation email. You’ll receive another notification once your order has been shipped.
Please note: During high-demand seasons or promotional periods, processing times may take slightly longer.
Shipping Times
We offer worldwide shipping from our partner warehouses.
Estimated delivery times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–14 business days |
| Canada | 7–14 business days |
| United Kingdom | 7–15 business days |
| Australia | 7–15 business days |
| Rest of the World | 10–20 business days |
Delivery times may vary depending on location, customs delays, or local postal services.
Shipping Costs
Shipping is calculated at checkout based on your location and order weight.
We also offer free shipping on select promotions and products — look for the “Free Shipping” tag on product pages.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number.
You can track your order through our website’s “Track Order” page or the link in your shipping confirmation email.
Lost or Delayed Packages
If your order is delayed beyond the estimated timeframe, please contact our support team at support@mylorra.com.
We’ll investigate the issue and ensure your order is delivered or replaced.
Customs and Import Taxes
Your order may be subject to import duties or taxes (for international customers).
These charges are determined by your local customs office and are the customer’s responsibility.
Contact Us
For any shipping-related questions, reach out to us:
📩 Email: info@mylorra.com
🕒 Our support team is available Monday–Friday, 9 AM–5 PM (EST).